Our team is here to offer ongoing support and advice as your team continues to evolve to the next level of online engagement. Whether you're seeking onsite support from a staff member, or a coverage under an EchidnaCare support package, we have dedicated support developers ready to help.
Staff Augmentation
Whether you’re looking for complementary support for your existing team, additional staff resources to expedite timelines, or a partner to help augment and build in-house knowledge, Digital Echidna’s team of Drupal developers can help you reach your goals. Our experienced Acquia certified developers will work as a seamless extension of your team, always available to collaborate, listen and understand the unique needs of your business.
From complex integrations, to migration, to custom mobile development, Digital Echidna is your trusted development and support partner for the long haul.
- Four-part consultation process
- A deeper dive & cross-check on specialized tools
- A detailed findings report with optimization recommendations
Staff augmentation options can include onsite and/or offsite staff, with opportunities for discounts on contracts more than 12 weeks in length.
Connect with us to create a cost-effective plan that's tailored to your organization's needs.
EchidnaCare Support Packages
With a Digital Echidna support package, resource shortages, off-hour premiums, and scheduling delays are a thing of the past – allowing your unscheduled request to be handled quickly, conveniently and most of all, cost effectively.
Digital Echidna sets itself apart from competitors with a dedicated support and maintenance team. This team acts as the liaison between client requests and the support development unit, and also handle any short-term development requests, such as new feature development and mini-projects.
Our solutions come with a 90 day warranty post-launch for any issues that arise, no questions asked. Beyond the 90 day warranty Digital Echidna guarantees that it will repair any bugs or glitches to planned functionality free of charge for the life of the product.
Digital Echidna tiered support packages offer:
- Access to our team of support consultants and developers
Priority scheduling for your unplanned ad-hoc requests - Emergency recovery services in the case of a catastrophic event
- Extended warranty for the length of your support agreement
- Access to our affordable maintenance contract options
- Separate and secure development environment
- Uptime monitoring and notification services
- Platform updates
- Scheduled maintenance
- And much more!
Typical support hours are from Monday to Friday 9am to 5pm EST.
Connect with us to determine the best plan for your organization.
Additional Services
Extended Support Hour Coverage
Available at an additional cost between the hours of 7am to 7pm EST., Monday to Friday.
Weekend Support Coverage
Available at an additional cost and provides coverage Saturday to Sunday from 9am to 5pm EST.
Google Analytics Review
Manual monthly review of Google Analytics and configuration of Google Search Console. Identify any remediation action items.
Per Incident On-Call Scheduled Coverage
With one business day notice, Digital Echidna can offer you access to an on-call developer for key launches, milestones, or events. Daily rate does not include actual work performed.